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Distance Selling Agreement

This contract has been drawn up based on the obligation to conclude a contract for online sales in accordance with the Regulation on Distance Contracts Implementation Procedures and Principles published in the Official Gazette dated 13.06.2003 and numbered 25137, and its articles are as follows.


The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers – Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the service sold by the SELLER to the BUYER, whose qualifications and sales price are specified below.


Title:istalya.com (Hereinafter referred to as Istalya)

Address: Batı Mh. Gazipaşa Cd. No 16 Zeytinler Business Center K 3 Office:306 Pendik Istanbul

Phone: 05307482174

Email: [email protected]


As a customer, the person who makes the payment on www.istalya.com is based on the address and contact information used when making the payment.


The type of service, sales price and payment method consist of information at the end of the purchasing process.


4.1 – The BUYER declares that he/she has read and informed all preliminary information regarding the basic characteristics of the service subject to the contract specified in Article 3, the sales price and payment method and delivery, and has given the necessary confirmation electronically.

4.2 – Depending on the type of service received by the BUYER, the service subject to the contract is sent within the specified period to the e-mail address registered by the BUYER during payment, provided that it does not exceed the legal 30-day period.

4.3 – ISTALYA cannot be held responsible if the service subject to the contract cannot be delivered due to problems arising from the e-mail address registered by the BUYER during payment.

4.4 – For the delivery of the service subject to the contract, confirmation of the acceptance of this contract must be given on the website www.istalya.com and the price must be paid with the payment method preferred by the BUYER. If the service fee is not paid for any reason or is canceled in bank records, ISTALYA is deemed to be freed from the obligation to deliver the product.

4.5- If ISTALY cannot deliver the service subject to the contract within the period due to force majeure, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise the right to cancel the order. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.


BUYER has the right to withdraw within three days from the delivery of the service subject to the contract to himself or to the person/organization at the address indicated, “provided that the service has not started”. In order to exercise the right of withdrawal, it is necessary to notify ISTALY by e-mail within this period. The product price will be returned to the BUYER within seven days following the receipt of these documents.

If the payment is made by credit card or a similar payment card, the BUYER may request the cancellation of the payment transaction on the grounds that the card was used without his/her consent and unlawfully. In this case, the card issuer returns the payment amount to the BUYER within 10 days from the date of notification of the objection.

In the implementation of this agreement, Consumer Arbitration Committees and Consumer Courts located in the location of ISTALYA are authorized up to the value declared by the Ministry of Industry and Trade.

If the order is concluded, the BUYER will be deemed to have accepted all the conditions of this agreement.