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Personal Data Protection Policy

KVKK Policy


istalya.com  (“Istalya”) attaches great importance to the personal data of its customers and their rights arising from this. The following items include topics such as what personal data is collected on the istalya.com website and Istalya’s mobile application, for what purposes such data information is collected, in what ways it is used, how you can change this information and how you can contact us.

Legal basis for processing personal data

Personal Data Protection Law No. 6698, Law No. 6563 on the Regulation of Electronic Commerce, Law No. 6502 on Consumer Protection, Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce and Regulation on Commercial Communication and Commercial Electronic Messages, regarding the processing or protection of personal data. It contains provisions. The Turkish Penal Code No. 5237 stipulates certain sanctions regarding the processing and confidentiality of personal data.

As Istalya, we need to process the personal data of our members and customers in order to fulfill our obligations arising from the contracts we will establish with you, our customers, within the framework of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation and to provide the best service.

Method used in processing personal data

Istalya attaches great importance to the security of the information of our customers and members and works with the most advanced technological tools to ensure this. In order to ensure the security of our site, all physical, electronic and administrative measures have been taken in secure environments. All information is stored and backed up on secure servers.

In order for third party providers, including Google, to display Istalya.com and Istalya’s mobile application advertisements in the banner areas of publisher sites on the internet, they collect information about the advertisements and optimize the advertisements, based on the visitors’ past visits to Istalya.com and the mobile application. and they must be published. For this purpose, first-party cookies and three-party cookies are used together by İstalya.com and third-party providers, including Google.

Cookies are files in which information and passwords are recorded while browsing websites, and your information is remembered and logged in when you enter that website again. You can delete all cookies or site data from the tools section of your internet browser, and reject all cookies from the help section.

Purpose of processing your personal data

In order to serve you better, in cases such as subscribing to our e-bulletins and our site announcing our services and campaigns, purchasing a demo or product through the site and applications, or canceling the product you purchased, your name, surname, e-mail address, telephone number, We will need some of your personal information, such as billing and shipping addresses. Apart from this information, collective statistical data that does not contain personal information, such as the frequency and times of visits to the site and its mobile application, are also collected and used to analyze and understand visitor movements and preferences.

Personal information collected on the Istalya.com website and mobile application is used to ensure communication and customer satisfaction with our customers, to inform them about campaigns, and to provide services or carry out transactions that you request or authorize.

In order to support these uses, İstalya.com may use personal information to provide more effective service to its customers, to improve the site, mobile application and other related İstalya products or services, and to make the site easier to use.

We may use your personal information to provide information about the products or services you are using, including notifications. We may also send you information about other Istalya products and services.

When you sign up for a newsletter or agree to receive promotional e-mails, the Istalya.com site and mobile application may use customized links or similar technologies to track the e-mails you click. Each email contains unsubscribe links that allow you to stop receiving such messages.

Institutions to which your personal data is transferred and the purpose of transfer

Istalya shares the personal data it collects with program partner institutions and organizations with which it cooperates in order to carry out its activities, with individuals and institutions in the country/abroad from which it receives the service of storing data in the cloud environment, with the Interbank Card Center, with TURK Elektronik Para A.Ş. in order to provide better service to its customers and ensure customer satisfaction, with auxiliary tools within the scope of various marketing activities, both in the country and abroad.