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Delivery Return Conditions

BUYER has the right to withdraw within three days from the delivery of the service subject to the contract to himself or to the person/organization at the address indicated, “provided that the service has not started”. In order to exercise the right of withdrawal, it is necessary to notify ISTALYA by e-mail within this period. The product price will be returned to the BUYER within seven days following the receipt of these documents.

If the payment is made by credit card or a similar payment card, the BUYER may request the cancellation of the payment transaction on the grounds that the card was used without his/her consent and unlawfully. In this case, the card issuer returns the payment amount to the BUYER within 10 days from the date of notification of the objection.

In the implementation of this agreement, Consumer Arbitration Committees and Consumer Courts located in the location of ISTALYA are authorized up to the value declared by the Ministry of Industry and Trade.

If the order is concluded, the BUYER will be deemed to have accepted all the conditions of this agreement.